i can't use my authenticator app right now

please help me out from it. Tap Account, then tap Security. My Sign-ins. you can access this setting using the next link: https://account.activedirectory.windowsazure.com/usermanagement/mfasettings.aspx, by 05:14 AM. Check you've got internet access. All licenses are either Business Basic or Business Standard. Waiting ten minutes before trying again will usually resolve this, if not you should contact the IT Service Desk for support. Follow the steps to recover your account. If you suspect someone else is trying to access your account, contact your administrator. If you never added an alternative verification method, you can contact your organization's Help desk for assistance. Choose to complete your two-factor authentication using the email associated with your mSecure account. Once you have set up MFA you will be prompted at least once every 30 days to verify when accessing SSO applications such as Outlook, Moodle, and SharePoint. Make sure you haven't turned on theDo not disturbfeature for your mobile device. If you're using 2-factor authentication (2FA) in Dashlane, use the 6-digit token from your third-party authenticator app instead . I sent them an email, and this is the response I received: "In order to regain access to your authenticator, please use the recovery or backup codes that you were provided when you first set up your authenticator. Please open the Microsoft Authenticator app to respond. For more information about security defaults, seeWhat are security defaults? I have just discovered this after two hours of troubleshooting. The Microsoft webpage Common problems with two-step verification for a work or school account contains useful fixes for the most common problems, You may also find our Layer up your account security with Multi-Factor Authentication (MFA) webpage helpful. Make sure your mobile device has notifications turned on. Refer to your mobile device's manual for instructions about how to turn off this feature. I started with the global customer service phone numbers, https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers. Using one of these apps can even help protect you against stealthy . Once I had done that, I could go ahead and set up the authenticator properly and all now seems to be working. Enable Use a Different Authenticator App I do not have this option in my tenant and need to be able to enable it for third party MFA management. Perform the update by deleting your old device and adding your new one. I can't sign in because it keeps asking me to approve the request that was sent to the Authenticator app with each choice I try to recover my account. If you have a new mobile device, you'll need to set it up to work with two-factor verification. on Maybe you previously added an alternative method to sign in to your account, such as through your office phone. A: To stop syncing passwords in the Authenticator app, open Settings > Autofill settings > Sync account. You also have additional account management options for your Microsoft personal, work or school accounts. Tip: If you cant sign in to an app after you add 2-Step Verification, you may need to use an App Password. Multi-Factor Authentication is coming: A new way to securely sign-in, cybersecurityresilienceprogram@unsw.edu.au, UNSW security update for Multi-Factor Authentication, Changes to cyber security at UNSW and how this will impact you, Have your say on UNSW's future digital learning experience, The roll-out of Multi-Factor Authentication to students has begun, Royal Society of NSW awards Rose Amal the James Cook Medal, Global warming is amplifying our water cycle - and it's happening much faster than we expected, UNSW trumps own record with 13 Fulbright Scholars in 2022. How did you access your Microsoft account without the authenticator? More info about Internet Explorer and Microsoft Edge, https://portal.office.com/account/#security. Adjust your setting to Medium or Medium-High. I checked and confirmed that Security defaults is turned on. Any service or component is refreshed when you restart your device. July 01, 2020, by Use these tips to answer as best you can. by If you lose your phone, you can ask your carrier to transfer your phone number to a new phone or SIM card. The problem is typically related to your mobile device and its settings. July 2017. Under "Authenticator app," tap Set up. Experiencing same issues. Make sure you have adequate internet connection when you try to get your codes. I can't get my app passwords to work Sign in to your account but select theSign in another waylink on theTwo-factor verificationpage. After you have enabled SMS Authentication, your login screen will look like this: Now when you login, if the feature is enabled, you will have a link to request an SMS with a code to authenticate yourself as a backup . No worries. Maybe you haven't set up your device yet. Can you help me to break it and can recover my account. The authenticator app is configured for a user, they can not set is as default. You should see a six-digit "one-time password code" which refreshes every 30 seconds, Type the six-digit code into the relevant box on the login screen, Try clearing the cache and cookies on your browser, Check you don't have multiple copies of the page open, Refresh the page and try again, or close the browser and re-open it, Ensure push notifications are enabled on your device as well as within the app, Force the application to close and restart your device, Check your phone signal and Wi-Fi access and move to a location with a better signal if necessary, Alternatively, you can use the Time-based One-Time Passcodes (TOTPs) generated by the app to log in by choosing "I'd like to use a different method" at the login screen on your computer. Try turning off battery optimization for both your authentication app and your messaging app. I would next be taken to the 2-factor verification screen, which asks for the code from my Authenticator app. Sometimes your device just needs a refresh. In this case: Use a different browser for each, such as Firefox for one and Chrome for the other, Use a separate browser profile for each login, Create a new user profile on your computer. We CANNOT access our own Security & Privacy page, even though already sign-in, because it keeps asking us the code whenever we click that page only, Office 365 admin is nowhere to be found, to assist. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. October 25, 2022, by Hello, Every time I try to log in to my Yahoo Mail account, it tries to verify me. When try to access to my account they request: Advanced Microsoft Authenticator security features are now generally available! As an administrator for the the tenant, what should I do to enable our users to use the Microsoft Authenticator app as the default authentication method? Aug 22 2021 Unless you configured an additional MFA authentication method, for example an SMS message to your mobile phone number, I am afraid there is not much you can do. I mean, you didn't have to do this on your other tenants right? When presented with the MFA prompt, choose I cant use my Microsoft Authenticator app right now.. on IIAM in the same boat. @Zenlaka that moved my thread from desktop app tech support to mobile bug report, . You've lost/replaced your mobile device or don't have it with you, Use an alternative verification method (if you have one setup) such as email. The error could be caused by malicious activity, misconfigured MFA settings, or other factors. They see as the "Default sign-in method:" as "Phone text". We have been using SMS based MFA for some time now. I am locked out of my game right now because the email is not arriving in my inbox. Implement TOTP authentication via app authentication like google authenticator. After your settings are cleared, you'll be prompted toregister for two-factor verificationthe next time you sign in. Sharing best practices for building any app with .NET. 11:21 AM If you don't receive the call or text, first check to make sure your mobile device is turned on. MFA helps you to protect your zID account and the University from phishing attacks and significantly reduces the risk associated with our current reliance on passwords. You will see your Phone is listed and you can choose Delete. There is no option to send a text or email to get into the account. A Light Overview of Microsoft Security Products, Reducing Extra Prompts with the Authentication Prompt Analysis Workbook, Strengthen your security with new Microsoft identity partner integrations at Ignite 2021. If I try to enter https://aka.ms/MFASetup. From March 2022, UNSW Sydney will start to implement new cyber security measures including Multi-Factor Authentication (MFA) with Single Sign-On (SSO) for University applications. Make sure your security verification method information is accurate, especially your phone numbers. March 04, 2021. waiting for them to reply. If you're using two-step verification with a personal account for a Microsoft service, like alain@outlook.com, you canturn the feature on and off. Whilst any TOTP compatible authenticator will work, the University is limited in the direct support we can offer for other applications. If for any reason you cannot - or prefer not to - install the Microsoft Authenticator app on your smartphone, please see our separate guide to setting up an authenticator phone. You are getting "Sorry, we're having trouble verifying your account" error message during sign-in. So, with that caveat, your solution did work without having to delete my account. Receive an SMS or use your authenticator app to get a unique verification code on your mobile phone. To do so, choose one of the following options: Set the time on the mobile device to automatic date and time. via SMS (selected customers only)your 2FA code is sent to your mobile . To set the correct time: On your Android device, go to the main menu of the Google Authenticator app. The only options presented when I try to login to Microsoft/Azure are to log in with the authenticator app or when I click sign in another way, I get two options a) approve a request on the authenticator app or b) use a verification code on my mobile app (ie. Not receiving your verification code is a common problem. To enter a code sent to your email address or phone number. There are a number of Authenticator Apps that you may feel more comfortable with, rather than the Microsoft Authenticator App: Alex Weinert To fix the two-factor authentication bug in COD Warzone, the first step is to log out. 3) You will now see the recovery code screen. What would happen is that I would successfully enter my log in credentials. Authentication Options. Select the accounts you want to include in the transfer. Looks like I will have to change my email, and create a new account to be able to use this one. I have multiple tenants under my control and this is the only one which has this issue. Heisenberg-26116 October 4 . BobHerman The 5-minute setup of MFA involves installing the free Microsoft Authenticator app on your smartphone and finishing the registration on your computer. This is to help you with Roblox Topic's. Yes, you are correct. Microsoft Authenticator app. If you cannot access your account via browser, please contact your Office 365 admin and disable MFA for you and remove the lost device. No hacker has your physical phone. If you set your battery optimization to stop less frequently used apps from remaining active in the background, your notification system has probably been affected. After that it will open a new window. Thanks. as your authentication method. . Select the 'Sign in another way' link on the Two-factor verification page. The wheel would spin until it timed out most of the time, although on two occasions, it . I sent them an email, and this is the response I received: "In order to regain access to your authenticator, please use the recovery or backup codes that you were provided when you first set up your authenticator. If you cant sign in, follow the steps to. Now choose "Use verification code from my mobile app": Now launch the Microsoft Authenticator app on your mobile device and tap your account: Locate the one-time password code: Go to your Settings and privacy (on an iOS device, tap your profile icon; on an Android device, tap the navigation menu icon or your profile icon). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Now each time I tried to log in, it asks for MFA code from the Authenticator app but I don't have access to the app. MFA is a new way to securely sign-in to University applications. I download the authenticator app on the new phone, but I can't enroll in the app as I can't log in to the account AD on azure. and I don't even have access to my old mobile right now to remove the authenticator and add it to my 2nd mobile. I simply can't log on and there is no way out. Select Turn on. Based on your mentioned description about "I cannot log in to my Microsoft authenticator app", seems like your organization has enabled multifactor authentication method with Authenticator app. Thinking you might hit a bug or something. Ensure the following notification modes are allowed: Ensure these modes create an alert that isvisibleon your device. This limitation does not apply to the Microsoft Authenticator or verification code. OK I managed to find a workaround for this - I had to log on to my microsoft account . Removing autofill data doesn't affect two-step verification. On the next page, click Edit next to Two-Step Verification (2SV . The Help desk can make the appropriate updates to your account. Under "Signing in to Google," tap 2-Step Verification. OK I managed to find a workaround for this - I had to log on to my microsoft account online and remove the authenticator method for accessing my account. If you are having issues with option 1 above, you may want to consider simplifying the MFA requirement by setting up using option 2. Here are some suggestions that you can try. This enables your verification prompts to go to the right location. In the sign-in screen, select Use another method to receive the code. Found a working solution here: https://learn.microsoft.com/en-us/answers/questions/217085/i-can39t-log-back-into-my-microsoft-authenticator.html.

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