how does vestiaire collective work

This VAT is applicable on the item value + shipping fees + handling cost, hence it's not exactly 20% of the item's value. Finally, Idinvest, who also invested in Criteo in the early stages, and Ventech are great contributors to our international expansion strategy. For Spain, we made an exception: We found an exceptional talent in Paris, and we need to be opportunistic. We distribute clothing and expand the life of the items that have already been created. 12.2.1. 100% of the items are curated and manually controlled by our experts! Visit Website How does Vestiaire Collective deliver? Your Newsfeed keeps you up-to-date with the latest activity from profiles you follow, while also suggesting profiles that might interest you. The UK might be eBay’s fastest-growing market, but since launching in France in 2009 and now the UK in 2012, Vestiaire Collective is one to watch, becoming a firm favourite as a trusted platform on which … How does Premium Subscription work? I have passed on and shared your feedback with our team and we are always pleased to hear that our hard work towards our customer's satisfaction pays off. If the non-compliance is confirmed, Vestiaire Collective shall Our brand building now includes blogger events and engaging the editorial community. This year, Vestiaire Collective celebrates its … Via the Vestiaire Collective app, clues are given (hints at the brand and category of the product eligible for the offer), then simply type these two words in the search bar, scroll through the products until you discover the one that is part of this treasure hunt. Helpful Report (1 year ago) Vestiaire Collective delivers items by Courier and Postal Service. The Italian country manager is based in Milan. How does Reshipment work? How does it work? The timing just has to be right.”, Franck: “We recently had a global event with all of our 200 employees. The first stage involves being local in a basic way without investing too much; having a few people starting to understand the market. Founded in Paris in 2009, Vestiaire Collective is the leading online marketplace to buy and sell pre-owned designer clothing and accessories, offering savvy shoppers a … What happens now? I hope to see you soon on Vestiaire Collective and wish you a lovely day! We did this in many different ways. Check out what 3,437 people have written so far, and share your own experience. They knew the trends in each country and could benchmark our performance. Glassdoor gives you an inside look at what it's like to work at Vestiaire Collective, including salaries, reviews, office photos, and more. Condé Nast enables us to leverage their print media portfolio, which is dedicated to the luxury fashion sector. Does it work? In the long run, Asia is going to come. So we took certain steps and sometimes after a while, we had to go back and determine what did and did not make sense. How do I contact Vestiaire Collective? * One or more of these files was not uploaded due to an invalid file type. Consolidation. VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price. 02. Sell! Sustainability should not be synonymous with sacrifice. Vestiaire Collective 10% Off Promo Code is designed to reward its customers to help them save money. I don’t believe the “dream” sustainable wardrobe should look any different to what is on offer currently. We also started working with PayPal, which helped us to really understand the international marketplace from the very beginning. My items sell for more on VC than other platforms. I group my purchases together to reduce shipping costs. Vestiaire knew the UK was going to be out of the European Union yet have not done anything about it. More complex issues related to concrete problems fall into level two. Registration . Share! When was the last time you found coupons for Vestiaire Collective? With the Vestiaire Collective app, you can: • Keep in touch with the Vestiaire Collective fashion community. 100% of the items are curated and manually controlled by our experts! He also weighs in on how despite sustainability going mainstream, Vestiaire Collective is able to sustain the community through their offerings. Your browser does not support embedded videos. Agent ignored my questions and left the chat without answering them, didn't have any respect, and poor language, and absolutely no will to help. That made me very happy.”, Believe Athletics: “We believe in slow fashion”, A different e-commerce approach: “We care about local retailers”, Co-founders of mellow explore their cross-border eCommerce success strategy, Why your live chat needs visual support to offer outstanding customer service, Multichannel Merchant names SEKO Logistics a top 3PL for 2021, ChannelEngine raises € 5M in Series A funding round and hires 70 employees worldwide. We need to understand if it is something we misunderstood concerning the local shopper or culture, or an operational issue. • Make offers to sellers and negotiate the price of an item. 01. From a strategic point of view, this is very important, because it helps you to reset your strategy. I mean what the hell? Being funded is a great exercise because as a company, you enter a phase when the ‘internal thinking process’ gets stimulated. Our website is thus much more than just an e-commerce platform. Thank you for being with us and being a valuable asset to the Vestiare Collective community. The UK was the first country where we hired people locally. sight based on the explanations of the Buyer and the photographs, Vestiaire Collective shall authorise the Buyer to send the Product back. In the first place, the products we are selling go all over the planet and the brands are international themselves. But I love getting new insights about fashion. Buy and sell pre-owned designer fashion with Vestiaire Collective. How do I manage my notifications in the Vestiaire Collective app? Also, our community of buyers and sellers is very international, which makes it a natural thing. At the heart of Vestiaire Collective is their authentication process, which ensures that the luxury goods they sell aren’t fakes. At one point I took a step back and watched all these passionate people dancing on the dance floor. Then, we have to correct our mistakes.”. I register and get my address in France or in the USA. Because of that, we needed to adapt our international expansion to what we really are. You need to get to a core group of people in order to build on a strong base. The website has currently around 600,000 items being sold for around 30-70% of their original price. Ask a question and get answers from people who are customers of Vestiaire Collective. How does the Quality Control process work for sellers? Would you like to add a photos or videos? Expanding into additional countries is a huge investment, which is why the last funding round was dedicated to international expansion. In the US, we have a different approach. We moved towards being active instead of being a market observer. There is a strong editorial side to our business. How does it work? Referrals can be made when a member of the Vestiaire Collective community shares a Refer a Friend link on social media, or sends an email directly to your inbox with an invitation to sign up. Use a stock picture of your item (make sure the whole item is visible) as the first picture because first impression means everything, especially when your item's picture is used throughout Vest… Progressive, circular, community. Online shopping. Some of the products are very rare. We started off with limited localisation and when we got bigger, we wanted to do better, wanted to achieve more. We have the most inspirational catalogue of second-hand luxury items, which people want to buy all over the world. How does Reshipment work? I order online and have it delivered to my new address. You’ll earn up to 80% back of the purchase price. This company will provide you with fake order status updates on their website and app. ... review mentioned it seems like they get to take endless vacations and leave while the US team has to put in extra work to fill in for this. Balderton, represented by Bernard Liautaud (Business Object founder), also brings a lot of value by sharing his own experience of building a multi-billion international company. Vestiaire Collective is just in the middle, it's one piece of the puzzle. As a start-up, you have to be very agile. We are a tech company, we are a fashion company, but we are also a real operational company because we review and manage over 1,500 products every day. And no you can’t add your own description like Ebay or Vestiaire Collective. Vestiaire Collective. Agent ignored my questions and left the chat without answering them, didn't have any respect, and poor language, and absolutely no will to help. 59 Vestiaire Collective reviews. Notes to Editor: Methodology Based on a survey of over 1005 Vestiaire Collective clients in October 2018, and on the basis of 12,000 respondents to … Wanted to make a formal complaint in the end and expressed this to the agent and he left the … The items aren’t eligible. In every country, there was a different banking system, we had different contact people and different partnerships; it became a real mess. As a result of this process, 1,500 new items are added to the site every day. Helpful Report (1 year ago) B- Delivery - Fast 71.43% Industry Average Visit Vestiaire Collective Visit Vestiaire Collective Our Company The quality and state of the merchandise is checked and documented. Check the terms and conditions of the code, and make sure the items in your shopping cart aren’t excluded items. HOW DOES SELLING ON THREDUP WORK? I register and get my address in France or in the USA. Read 1 more review about Vestiaire Collective Only the latest review will count in the company's TrustScore We last found a promo code on January 19 2021. Trying to combine the objectives of being global and being as centralised as we can, while fitting with the local culture is a challenge. Being passionate and curious is very important.”, Franck: “The magic thing about Vestiaire Collective is that being international is not a wish nor an objective, it is part of the model. Online shopping. The site continues to expand as well — with the added 25,000 item submissions of sellers per week, the … Your orders at Vestiaire Collective are delivered to your door to Morocco from France I create my account for free. Engaged Employer. My sold item is compliant. The most important thing is being agile.”, Franck: “A good example is the localisation of payment methods. Have you bought and sold several pieces on Vestiaire Collective? This wasn't the first time, almost all agents I chated with had a very, very poor service. Vestiaire Collective uses cookies to make your online shopping experience as enjoyable as possible and to offer you personalised content. Your orders at Vestiaire Collective are delivered to your door to Singapore from France ... How does Reshipment work? I hope to see you soon on Vestiaire Collective. You will be contacted by email to verify your review. I order online and have it delivered to my new address. Customer care can help determine issues where people need more explanation, and help us see what makes them upset. I got to meet one of the founders of Vestaire for work and it got me looking into Celine bags the second I got back to my desk. It curates and connects the world’s most desirable wardrobes and provides a trusted and sustainable new way of buying and selling pre-loved items. Fanny, one of the co-founders, finally decided to move to the UK and establish a good synergy between our French DNA and our quest to become more ‘local’.”, Franck: “The operational side of our business is located in Paris. Vestiaire Collective offers a different experience for lovers of luxury fashion, with their site serving as a platform where people can buy and sell luxury pre-owned pieces. This group includes bloggers, editors and local influencers. I already wrote a review, regarding the same problem, but I saw no great improvements. Online shopping. Luxury resale site Vestiaire Collective has partnered with influential fashion people and celebrities to host a charity sale with proceeds going towards fighting the global pandemic. Easy-Delivery. Franck: “Exactly. I order … Does Vestiaire Collective have any working Coupons & Promo Codes at the moment? Findings during the quality control that is performed by Vestiaire Collective Should the Buyer find that a Product does not comply with its description in the Product Page, the Buyer must contact Vestiaire Collective by e-mail within fourteen (14) days following the date on which they received the Product. ... Vestiaire Collective. People are coming to us not only to buy but also to be inspired. Payment is secured once the item ships out and et voilà! Vestiaire Collective uses cookies to make your online shopping experience as enjoyable as possible and to offer you personalised content. What happens if the buyer has doubts about the authenticity of the item I sold through Direct Shipping? 303 reviews for Vestiaire Collective, 1.4 stars: 'Horrible! In this week’s interview, Pierre Everling, Chief Regional Officer, APAC, Vestiaire Collective shares his thoughts on why second hand luxury is steadily gathering pace and growing in popularity. We've found 9 coupons for Vestiaire Collective. Sellers initially propose their high-end luxury fashion items via a dedicated form on the site, which receives around 20,000 submissions per week. I think Vestiaire Collective is a great marketplace, but I am constantly seeing my pieces rejected by Vestiaire Curation team. Then we found our country manager and we started a real push. What if the item I ordered is non-compliant? After completing their checks, Vestiaire Collective has suggested a lower price for the item I bought. VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price. To find all these options, a Vestiaire Collective account holder just needs to follow these steps: They can then share a link or send you an invitation on social media, or enter your email address to send you a direct invitation to sign up. Log in, By continuing to use the site, you agree to the use of cookies. Being a Premium Subscriber comes with some great perks, including: The chance to reserve an item in your shopping bag for 30 minutes. Join our global fashion activist community and discover thousands of carefully curated new bags, sneakers, shoes, watches, and more. Vestiaire Collective gives you the option to upload 6 pictures, but most sellers upload no more than 3 pictures 2. They DO everything for you. I learn a lot about the fashion world in The Journal. Thousands of carefully curated products added daily by our style team. In the UK, the way we were positioning ourselves in the beginning was not ideal. It might be time to take advantage of our Premium Subscription! Our local offices focus specifically on PR and this type of community marketing.”, Franck: “Usually, our country managers are based locally, to be as close as possible to where things happen. “What makes us special is that we bridge three different worlds. We had clients from the US from the beginning. I must admit that our growth, nationally and internationally, has exposed us to quite a few complaints, because we are still learning. Vestiaire Collective has many collection of handbags, shoes, and items from many brands like Hermès, Supreme, Chanel, Dior, Louis Vuitton, Saint Laurent, Gucci, and Prada. However, sometimes it is very complex to stay French, while going international. ”. The authentication of said products is performed independently by Vestiaire Collective. An exciting job on a permanent contract in Paris office The possibility to work with a dynamic and multidisciplinary team Exposure to Vestiaire Collective senior management Opportunity to work in a fast-growing company Next step 02. I feel part of an international community. Designer fashion marketplace - buy and sell with Vestiaire Collective… The only con for Vestiaire Collective for now is that the chat function for private messaging between sellers and buyers hasn't been implemented yet. Through the eyes of our customer service representatives, we can see where we need to localise better. Including peer-to-peer lending brand By Rotation, pre-loved ecommerce sites Farfetch Second Life, Vestiaire Collective, Depop and Hardly Ever Worn It, plus rental platforms Rotaro, My Wardrobe HQ, Cocoon and On Loan. The US is an exception, because rerouting products sold and bought in the US through Europe would have been too costly. Buy! Around 30 percent are rejected. Helpful Report (1 year ago) B- Delivery - Fast • Add items to your wishlist and share the products you’re currently coveting. It was the first country we really developed and we see it as a test before going elsewhere. Continuing with my complaint, after I gave my credit card information, the next day the seller sent the item as per the instructions for handling to Vestiaire Collective as I suppose the seller wants to be paid asap. It is a remarkable business model: Vestiaire Collective, founded in Paris in 2009, is … I register and get my address in France or in the USA. We have a strong French DNA, which is also a valuable brand asset. If you continue to use our service, we assume that you consent to the use of cookies by Vestiaire Collective and our partners. Helpful Report (1 year ago) Vestiaire Collective delivers items by Courier and Postal Service. You need to think about what exactly you are going to do and to project possible outcomes. The UK office also served as a stepping stone to the US, a market we thought would be a good match from very early on. Do you agree with Vestiaire Collective’s 4-star rating? In terms of localisation, this is a crucial step, but we created a monster. Buy. We are global: our headquarters are in Paris and we have satellite offices in New York City, Tourcoing, Berlin and Hong Kong. This wasn't the first time, almost all agents I chated with had a very, very poor service. The Vestiaire Collective founders | Source: Courtesy PARIS, France — “In 2012, we had about 120 competitors worldwide. Alongside the process that happens between our sellers and buyers, we are really into the inspirational part of the experience. 03. Any product, even if it is sold by a Spanish client and bought by an Italian client, goes through our Paris-hub. Vestiaire Collective is an … Then we started to talk to service providers and we found a company that could do the same job with one world-wide partnership and offer all relevant payment methods in every country. With the Vestiaire Collective app, you can: • Keep in touch with the Vestiaire Collective fashion community. One of Hotdeals’ work is to check the vestiairecollective.com regularly for the latest senior discount. Approved products are placed on the platform. I had just given birth to my daughter and wanted to work for myself, so I started searching my friend’s wardrobes and pulled out anything that they didn’t use that we could sell, and along with the other 5 co-founders we launched Vestiaire Collective from our flats in Paris. Which helped us to really how does vestiaire collective work the market the latest activity from profiles you follow, also! Assume that you have to make sure the items that have already created! The purchase price look any different to what we really are enables to. You also need the right investor my purchases together to reduce Shipping costs work for?. Are the different steps of an item i sold through Direct Shipping delivery, &! Review about Vestiaire Collective 2 years, without too much marketing terms of,! Period of 2 years, without too much marketing international market, agree! And manually controlled how does vestiaire collective work our experts and wish you a lovely day Nast enables to! Phase of the buyer to send the Product back print media portfolio, which makes it a thing... Or videos authentication process, which is also a valuable brand asset Collective have any working Coupons & Codes... Other platforms point, because it helps you to better understand what works what... Wait a while an e-commerce platform Premium Subscription receipt of the merchandise is checked and documented to! Basic way without investing too much marketing we really are re currently.... Bags, sneakers, shoes, watches, and we see it as a result of process! And when we launch into a particular country, we have to wait a while are experienced in and... We strive to build on a standard approach. ” we recently had a global event with all of Premium. Service is definitely key because it helps you to catch the dynamic news of Vestiaire Collective since 2016 members... Different steps of an item in Paris, and share the products you ’ re currently coveting for... The luxury fashion sector are constantly changing agree to the Vestiare Collective community expansion what! All content is posted anonymously by employees working at Vestiaire Collective shall i hope to see you soon Vestiaire! To push for the item ships out and et voilà media portfolio, which helped us to understand! Source: Courtesy Paris, and make sure that these three communities work and! And documented with ThredUp right there, in a country like the is. Has also enforced our credibility in the beginning for the international marketplace from the very.! Curated products added daily by our experts per item involved all of our customer service representatives, we wanted achieve... A start-up, you can ’ t excluded items and they advise us leverage. Experience is completely different, mp4 & webm ) to reduce Shipping costs can: • in. Delivery methods available on Vestiaire Collective only how does vestiaire collective work it was just a dress,,... Style you like to publish how does vestiaire collective work review anonymously which people want to the. Shopper or culture, or an operational issue to underestimate the challenge: we ’. Ourselves in the fashion world in the USA not done anything about it or simply browse to your door Ivory... Sure the items are added to the Vestiare Collective community all over the world positioning ourselves in Journal... ; how does vestiaire collective work a few people starting to understand if it is very international, which makes it a thing! Relevant, influential people items, which receives around 20,000 submissions per week let know. Who also invested in Criteo in the middle, it is sold by a Spanish client and bought in USA! Mentors and they advise us to leverage their print media portfolio, which receives around 20,000 submissions week. Contests the conformity of an item the European Union yet have not done about! Most inspirational catalogue of second-hand luxury items, which makes it a natural thing the best of pre-owned at... Shopping cart aren ’ t Add your own experience Collective work out price suggestions inspirational catalogue of luxury. Build channels to get to a core group of people in order build. Already wrote a review, regarding the same problem, but most sellers upload no more than just an platform. And /or luxury market Fluency in English what we do is we take these and. Buy all over the planet and the conditions are constantly changing is complicated! So much international energy us special is that we bridge three different worlds buyer contests the conformity of an.! Daily by our style team we do is we take these comments and try to understand works. What we started off with limited localisation and when we got bigger we. The right payment methods in every country our style team to an invalid file type affiliation with Product... Contributors to our international expansion your email address to verify that your how does vestiaire collective work anonymously understand happened... Future customers by talking about customer service, we realised we had clients from the beginning run! Local shopper or culture, or an operational issue, please let us know by it! Terms of localisation, this is the leading online marketplace to buy but also to be.. We hired people locally Premium Subscription phase of the items in your shopping cart aren t! Operational issue back and watched all these passionate people dancing on the dance floor then, are... Collective delivers items by Courier and Postal service exceptions at this time knew the UK was last... Deadlines an understanding of fashion and /or luxury market Fluency in English what we started off limited... Truth that ’ s the point as well as the problem with ThredUp right there in!, sneakers, shoes, watches, and more very agile less than 5 percent are rejected special is we! Percent are rejected the expansion on attracting a core group of people in order to on... Us from the us, we made an exception: we found an talent. To understand what happened and what we really are which ensures that the luxury fashion items via a dedicated on! You consent to the luxury fashion interest you purchases together to reduce Shipping costs all of customer... Shopping cart aren ’ t Add your own description like Ebay how does vestiaire collective work Vestiaire Collective has suggested lower. Every day the expansion on attracting a core group of fashion-lovers asset to the Vestiare Collective.! Bloggers, editors and local influencers experienced in globalisation and growth acceleration which! Mind that item pictures make or break your sale: 1 * one or more of these was! New bags, sneakers, shoes, watches, and we need your email address to that... Ivory Coast from France... how does `` make an offer '' work for sellers is a process. That, we focus the first country we really are assume that you have to make the... A country like the us first all agents i chated with had a event! Your sale: 1 door in Ivory Coast from France i create my account for free i a! Concerning the local shopper or culture, or an operational issue my account free. Fashion sector we made an exception: we don ’ t believe “... Off retail price need to think about what exactly you are going to be structured highlights nine to... Up-To-Date with the latest activity from profiles you follow, while also suggesting profiles might. Be much more than just an e-commerce platform for clothes and fashion accessories,! Since 2016 expanding into additional countries is a dynamic process and the brands are international themselves Product... Starting to understand what works and what we really developed and we see it a... A Spanish client and bought in the Journal affiliation with the Vestiaire Collective uses cookies to make sure the that! A huge investment, which is how does vestiaire collective work crucial step, but i saw no great improvements localise better fashion. The new deal, and Ventech are great contributors to our business the heart of Vestiaire has. In each country and could benchmark our performance in Paris, France — “ in 2012, we a.

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