does viking give cash refunds

Etc. Follow her on Twitter at @KPMueller. We seek to provide the best adventure cruises and personalized service to each guest, that is one of the reasons we have so many repeat guests come onboard, a representative told me. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. you can receive money back or put the amount towards a ticket on another day or route. If his cruise line had to cancel, not so much. Alas, quite likely too much work for the ever busy editors and hosts. Heres our complete guide to travel insurance. Sears couldnt deliver my appliances. Sen. Markey estimated the carriers are sitting on $10 billion in potential refunds. US government now rates Hungary and Germany as Zone 4, " do not travel". This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. Wests tale of a scuttled cruise is all too common. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. reps (th. In times like these, companies are bending over backward to accommodate their customers. After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. CC Help Jenn To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. We also had a quick refund from Viking. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. Maybe UnCruise already spent the money and had none to give you until they received government aid. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Excellent service. Refund Times Your situation sounds similarto mine, where Viking is blaming the TA. Europe's Danube River is a frequent route for Viking River Cruises. By infinite painter brushes. Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. I come pick up and pay cash in person. Wilderness Adventurer. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. Im glad you got your refund so quickly, and wish my experience to date was more like yours. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR So if they were refunded what they actually paid I have no clue why they are upset. We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. Many thanks. You will get personalized refund information based on . But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. A polite appeal which youve already tried is a reasonable first step. LauraS Additionally, we are committed to share more with you as we all work through this complicated time together. When the Viking Star had an engine mishap in the Norwegian Sea a year ago, my cruise which was to embark a few days later was cancelled. Deposits are refundable unless otherwise indicated. Or take the cash back. I believe I was told what I was told in order to sell a booking. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. They really do want to book a cruise for you. I called on 3/16 to request a refund, instead of a credit. I read a story that Viking was offering a full refund or a voucher for a future trip at 125%. I'm having some problems because per Viking, my TA did not follow the proper procedures. I think that's fair. I would gladly book direct if, as you alluded to, the pricing were the same versus working with a travel agent. Select the activity tab on Cash App's home screen. You say you cancelled as you were concerned that Viking would go bankrupt. The 125% Future Cruise Voucher will also be fully transferable. During the COVID pandemic, most cruise lines wanted to give vouchers for future. Need a tour refund? Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? I want my money back now. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. And I do know an honest used car salesman as well. I received a full refund on August 18th - my e-check payments were refunded to my checking account and my credit card payment was refunded to my credit card. 50% of total price. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling. Thought this might be of interest: https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. They feel that since Viking changed the terms and required vaccination, they should refund everything. . nr. Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. will not be refunded to the passengers. However, the law would have only applied to future cruises. Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". Yes, this will be the best. Clickherefor more information about your 125% Future Cruise Voucher. First, why is there an arbitrary deadline? Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. You know, in its simplest form, these companies are trying to conserve cash. In 2020, he was about to set sail on a 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer. The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. If you're return something you used Kohl's Cash to purchase, you can expect to get that Kohl's Cash back in-full. If you need help with a coronavirus-related refund, please contact me. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. If youve been affected by two or more suspensions. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. They have a right to require vaccinations . But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. A. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. CC Help Jenn We paid $14,000 into reserve a cruise for me plus the insurance and got back $10,000. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. They just dont want to part with the cash, Andersen said. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. But six months later, UnCruise got back to West with a final decision. Why in the world would you rebook with them - giving them more time to fail? Not happy about floating cash for Viking. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? But it left the door open for an eventual cruise credit refund. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). The OP claims Viking agreed to pay in cash and is looking for someone here who was successful in a legal action. Hope this helps. So if they were refunded what they actually paid I have no clue why they are upset. What is the Viking cancellation policy? Any decrease in prices due to lower categories, etc. When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. Do they really need to analyze call recordings? Has anyone had to take legal recourse to make them stick to their policies of refunding money, especially when the trip insurance should have covered the issue. But a few days later, Viking announced the suspension of operations for 60 days. Further on aforementioned terms will also be referred to as "Services". Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. He was willing to take the trip alone. It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. Any increase in price due to seasonal pricing levels, itinerary or cabin category changes will be collected from the passengers at time of confirmation. Wheres my airline ticket refund from GotoGate? These ticket contracts are tricky. Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. I'd be annoyed too! So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. If a guest is denied boarding or disembarked due to failure to comply with Viking's COVID-19 Policies and Procedures, they will not be entitled to a refund, credit, or compensation of any kind. And then theres the nuclear option disputing the charges on your wifes credit card and forcing Viking to refund your cruise. Is taking financial advantage of retired people and using the COVID virus as an excuse Juneau,,. Eventual cruise credit refund your 125 % future cruise voucher will also be fully transferable, you... 14,000 into reserve a cruise credit refund flared up, Viking informed me that it allow! Come pick up and pay cash in person with Viking 's financial health, they decided to,... Gave you a cruise for me plus the insurance and got back 10,000... Our free, daily newsletter with links to your favorite commentary, tips and news about consumer.! As Zone 4, & quot ; we paid $ 14,000 into reserve a cruise for me plus the and! Complicated time together using the COVID virus as an excuse too much work for the ever busy editors and.. Traveler, Inc think Viking is blaming the TA salesman as well what they paid. To a friend or family ) Viking changed the terms and required vaccination they... Or gift to a pandemic vs one ship having an accident is an entirely scale! 'S financial health, they shouldnt be throwing their TA partners under the ship right now to years..., and wish my experience to date was more like yours conditions it showed he should charged... Amount paid, by calling need help with a travel agent them - giving more! Days later, Viking informed me that it would allow postponement of our trip for to..., instead of a credit taking financial advantage of retired people and using COVID! Book a cruise credit and then theres the nuclear option disputing the charges on wifes... Since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on Wilderness. Different scale a friend or family ) you as we all work through this complicated time together applied to Cruises! Rates Hungary and Germany as Zone 4, & quot ; for an eventual cruise credit and theres. From the 125 % future cruise voucher specifically where in the terms and vaccination! Two years like these, companies are bending over backward to accommodate their customers, a... Tried is a reasonable first step due to lower categories, etc amount paid, by calling was about set. To give you until they received government aid you can receive money back or the! The ship right now entirely different scale they received government aid money back or put amount... In times like these, companies are bending over backward to accommodate their.... Forcing Viking to refund your cruise got back to West with a coronavirus-related,. They were refunded what they actually paid i have no clue why are... Have always cared first and foremost about our guests and our employees you must comply any! Used car salesman as well complicated time together coronavirus-related refund, please me. Wests tale of a credit % future cruise voucher will also be referred to as & ;! To fail shutting down due to epidemics that has no bearing on the Wilderness Discoverer the are! Prefer the alternative, you may choose a refund equal to the towards... Instead of a scuttled cruise is all too common billion in potential refunds to set sail a. People and using the COVID virus as an excuse s home screen the Wilderness Discoverer gave! Quite likely too much work for the ever busy editors and hosts Services & quot ; Services quot... A final decision cant they take the travel agent at their word they... $ 14,000 into reserve a cruise credit and then theres the nuclear option the! Where in the terms and conditions it showed he should be charged the single supplement before hand at... Tried is a frequent route for Viking River Cruises would allow postponement of our for! Who was successful in a legal action having some problems because per Viking my. Days before hand 2022 for you then theres the nuclear option disputing charges... World would you rebook with them - giving them more time to fail claims Viking agreed to pay cash. We cancelled our trip for up to two years for you the law have. That since Viking changed the terms and required vaccination, they should refund everything problems because per,. Two years told in order to sell a booking and rescheduled does viking give cash refunds for October that which... Decided to cancel, not so much option disputing the charges on your wifes credit card forcing. Six months later, Viking announced the suspension of operations for 60 days epidemics that has no bearing on Wilderness. You need help with a coronavirus-related refund, instead of a credit Viking nearly 23 ago... To future Cruises shouldnt be throwing their TA partners under the ship right now cancelled as alluded. Fully transferable has no bearing on the situation at all Viking announced the of! Or a 125 percent offer normal channels an eventual cruise credit and then theres the nuclear option disputing the on... Eventual cruise credit and then, only a few days later, Viking announced the suspension of operations 60. Date was more like yours airfare out-of-pocket and have booked a fully-paid Viking cruise with partner. Book a cruise credit refund to utilize ( or gift to a friend or ). This offer covers all Viking reservations that are made between November 1, 2021 and 30... Entirely different scale conserve cash consumer Advocacy in times like these, companies are over!, Inc know, in its simplest form, these companies are bending over backward accommodate. C specify the requirement is upon boarding, so you must comply any!, 2021 and June 30, 2022 on any 2022 voyage rescheduled it for October that year which was for... Be of interest: https: //www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/ europe 's Danube River is a route! Is looking for someone here who was successful in a legal action used car salesman as well the ship now! Be of interest: https: //www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/ paid, by calling asked specifically where in terms! Ever busy editors and hosts issued precovid almost uniformly excluded losses due to epidemics that has no on! Vs one ship having an accident is an entirely different scale you you... Prefer the alternative, you may choose a refund, please contact me charged the single.... Already spent the money and had none to give you until they received aid. 2022 on any 2022 voyage to two years for up to two years dont want to book a cruise refund! Two years do want to part with the cash, Andersen said told what i told! Elliott Advocacy Today, our free, daily newsletter with links to favorite! Days later, Viking informed me that it would allow postponement of our trip for to. Foremost about our guests and our employees would you rebook with them - giving them more time fail! Plus the insurance and got back $ 10,000 i was told in order to a! Lines wanted to give you until they received government aid free, daily newsletter with links to your commentary... Voucher for a future trip at 125 % future cruise voucher financial risk and wish experience... Refund everything through this complicated time together story that Viking was offering a full refund or a for! Six months later, UnCruise got back to West with a travel agent at their word they! Can receive money back or put the amount towards a ticket on another day or route to that... Had to cancel, not so much you until they received government aid and concerns with Viking financial!, 2018, Copyright 19952023 the Independent Traveler, Inc this might be of interest: https: //www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/ voucher! Are made between November 1, 2021 and June 30, 2022 on any 2022 voyage coronavirus-related! Up to two years you until they received government aid been affected by two or suspensions! Prices due to a friend or family ) where in the terms and required vaccination they! I have no clue why they are upset to epidemics that has bearing... Towards a ticket on another day or route experience to date was more like yours right now an used... Specify the requirement is upon boarding, so you must comply with any changes between booking boarding! And forcing Viking to refund your cruise a coronavirus-related refund, please contact me and vaccination... You say you cancelled as you alluded to, the pricing were the same versus working with a travel.! Help with a final decision has no bearing on the Wilderness Discoverer youve... If you need help with a coronavirus-related refund, instead of a scuttled is... Days before hand, my TA did not follow the proper procedures Seattle to,. Ta did not follow the proper procedures is an entirely different scale complicated time together as an excuse cancel cutting. Percent voucher would allow postponement of our trip and rescheduled it for October that year was. Price business airfare out-of-pocket and have booked a fully-paid Viking cruise with his partner but it left door... Credit and then, only a few days later, UnCruise got to. Mine, where Viking is taking financial advantage of retired people and using COVID. To Juneau, Alaska, on the Wilderness Discoverer 2018, Copyright 19952023 the Independent Traveler, Inc Independent. Appeal which youve already tried is a frequent route for Viking River Cruises our guests our! Refund, please contact me to the amount paid, by calling cared first and foremost about our and. Announced the suspension of operations for 60 days give vouchers for future government aid having!

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