donna reneau dispatcher apology

FORT SMITH, Ark. Frantic Families Trapped in Their Homes and Running Out of Food After Massive Snowstorm Cripples California, 3 Female Bodybuilders Say League Owner's Son Sexually Exploited Them While Their Careers Hung in the Balance, Innocent Michigan Man, 71, Walks Free After 2 Decades in Prison Thanks to True Crime Coverage of His Case, Lindsay Clancy: Timeline of Events in the Case of Massachusetts Mom Accused of Killing Her 3 Children, Abby Choi Case: Police Scour Landfill Searching for Dismembered Model's Missing Torso, Hands and Arms, 2 Missing Women Found Alive by Maine Game Wardens After Being Stuck in Their Car in Freezing Temperatures. Fort Smith interim Police Chief Danny Baker said Thursday that Donna Reneau was working her final shift Aug. 24 when Debra Stevens died. "I do think that that played a big role in her death," Diane said. Until August 2019, Reneau had an extremely stressful job. Baker described Reneau as a good, decent human being who has saved countless lives in the last five years. ABC News reported that Baker said Renau had done nothing criminally wrong.. Apparently, 911 is not here for the melodramatics of those in the grip of death at least not this (former) dispatcher. "We all heard that. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. Congratulations to Donna Reneau for being selected as the Fire Dispatcher of the Year! Stevens had been delivering newspapers in the early hours in Fort Smith when she accidentally drove into rising flood waters that swept her SUV off the road. Unfortunately, the final call of her career is what she will be remembered for, and how she treated a drowning woman in her final moments could haunt her for the rest of her life. Sopranos star John Ventimiglia's daughter Odele dead at 25: Family is 'heartbroken' by her passing just Boris Johnson lands 500k advance for his eagerly-awaited memoir covering his time as Prime Minister. 5.16am: Rescue boat arrives and is launched. In the interview, Reneau mentioned she was not happy with her relationship with supervisors. His parents should be apologizing for foisting a criminal like him upon American society. We are looking at what we can do to increase training for our dispatchers, swift water rescues, and other things.. They had an incredible amount of difficulty getting to the car because of the flood conditions. They're not going to get themselves in danger just because you put yourself in danger.'. Is there maybe things we need to look at in our response? The Arkansas 911 dispatcher who scolded a woman crying on the phone before she drowned will not face criminal charges, an internal investigation ruled. I'm horribly sorry that it wasn't possible'. Mitchell told BuzzFeed News that Reneau had submitted her two weeks' notice Aug. 9. I CANT BREATHE!, Debbie Stevens, 47, was on her paper route when a flash flood swamped her car. 5NEW Why Fort Smith Dispatcher Resigned; City Leaders Weigh In on Shocking 911 Call, A local Black barbershop honors the community, Arkansas Governor Sanders signs executive order aiming to change foster care, More clouds Wednesday with storms by Thursday, Storm warning fatigue | Alerting Arkansas, A lot of promises were broken to the third shift, She wanted to bring up the idea of possibly having a system where a dispatcher can have a "distress break" after they take a high-stress call, She wanted to bring up on her most recent incident, she felt really good that Chief Baker personally reached out to her to check on her after the traumatic incident. Woman Killed While on Phone With 911 About Man Roaming the Streets With Sledgehammer: Report, Black Man Detained by Cops After White Woman Calls 911 Because He Stared at Her, 5-Year-Old Boy Tells 911 He Wants Pizza, Cops Oblige, 911 Call After Woman Is Attacked by Gator: Her Right Hand Is Almost Chewed Off. "Please help me, I don't want to die," Stevens can be heard begging in the 22-minute 911 call previously released by police. Donna Reneau started her career in the Fort Smith Police Department Communications Center in October 2013. It is so unfortunate that her entire career willbe defined by this single incident. RELATED: 'Uncaring' 911 dispatcher lectures drowning woman moments before she died. Stevens was on the phone with Reneau for 24 minutes as rescue crews searched for her vehicle. "We'll get you help and get you out of there." - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. 'Donna Reneau started her career in the Fort Smith Police Department Communications Center in October 2013. "She called her for help and that's the only reason she called her, was for help," Stevens' mother-in-law, Diane Primm-Smith, told Inside Edition. Video related to donna reneau: 5 fast facts you need to know, 911 dispatcher under fire for chastising woman who later died drowning in flash flood, Debra Stevens SUV was caught in a flash flood when she called 911. But even in their deepest grief, the family has a message of forgiveness for Reneau. Police Chief Danny Baker at the time said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. 'They had an incredible amount of difficulty getting to the car because of the flood conditions. FORT SMITH, Ark. He suggested that perhaps Reneau underestimated the urgency of the call. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually killed her. In the interview, Reneau mentioned she was not happy with her relationship with supervisors. We call on Fort Smith Police Department and Fort Smith city officials to investigate and prosecute Donna Reneau for these crimes that led to this woman's death in failing to do her job. 'It's a tragic thing, I understand that. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. A 911 dispatcher told a drowning woman to "shut up" in the moments before she died on August 24, reports said. She's an experienced generalist with a passion for lifestyle, geek news, pop culture, and true crime. "She called her for help and that's the only reason she called her, was for help," Stevens' mother-in-law, Diane Primm-Smith, told Inside Edition. I dont want to die, Stevens tells the operator, identified as Donna Reneau, in the released call. Stevens eventually drowned. An internal investigation concluded that operator Donna Reneau violated policy by being rude during an August call with Debbie Stevens shortly before her death, but she did nothing that would have warranted her termination, according to the Fort Smith Police Department. Reneau had submitted her resignation earlier in August and was on her last shift when Stevenss call came in. ", The department received hundreds of phone calls saying Reneau was disrespectful for scolding Stevens as she sobbed and asked for help and for telling her this will teach you next time dont drive in the water., Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. 'It's a tragic thing, I understand that. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. Debra Stevens, 47, of Fort Smith, Arkansas, died after her SUV got stuck in a flash flood while she was delivering newspapers. . She was later found dead. Stevens first called Diane when she became trapped. 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult', Baker said. Phase De La Lune sotrisme, The dispatcher hung up. 5.58am: Rescuers get to vehicle and remove Stevens' body. Will you do the same? Did they find her? Ralph R. Ortega For Dailymail.com That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. She told 911: "Please help me, I don't want to die! Female carer who bit off part of a pub landlady's ear during vicious bar brawl is jailed for 14 months. glasfiberpool installation. Donna Reneau, who had resigned and was working her final shift as a Fort Smith Police Department dispatcher, was the person to answer Stevens' call at 4.38am . She was later found dead. A Fort Smith Police investigation into Debra . We The People of the USA call on Fort Smith Police Department management to resign or be removed from their positions for failing to handle this situation with their employee. Police said the 911 operator had dispatched Fort Smith Fire and Police units to help Stevens but it made it difficult because she couldn't describe her exact location. Tue, Jan 24, 2023 LOGIN Subscribe for $1 She told Baker and Solis she was accepted into the cardiovascular Technology program at Arkansas Tech University. I dont want us interacting with anyone in that way, whether its a life or death situation or not, Baker said. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. Bettering work conditions When we are unsuccessful, it hurts.". He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. Did OJ Simpson's Son Jason Kill Nicole Brown & Ron Goldman? Despite the manner in which Reneau spoke to Stevens, I can find no indication of negligence in Reneaus actions in dispatching first responders, nor in the actions of those who responded to the scene, wrote Dean Pitts, the police departments deputy director of administration, who led the internal review. 'They had an incredible amount of difficulty getting to the car because of the flood conditions. For five years, she worked as a 911 dispatcher and she was so good at her job that she was actually certified to help other people, too. Baker said 911 had been inundated with calls at the time from people who were also stranded in flood waters. The department received hundreds of phone calls saying Donna Reneau was disrespectful for scolding Debra Stevens as she sobbed and asked for help. She couldve been deemed to have broken human resource standards if shed still been an employee but nothing to merit a measure of discipline as strict as termination, Pitts wrote. Stevens had been delivering. King World Productions Inc. 2023 Inside Edition Inc. and CBS interactive Inc., Paramount companies. 4.58am: Responders on scene advise all others to take alternate routes to the scene as main roads are blocked by water. I dont want to die, she repeated. FORT SMITH, Ark. At one point, Stevens got frantic and had this exchange with the dispatcher. https://www.dailycelebuk.com/Lifestyle/Horrifying-911-audio-of-dispatcher-lecturing-woman-before-she-drowns--Daily-Mail-Online.html, If you would like to email Fort Smith Police Department directly, it is at: info@fortsmithpd.org. 5.00am: 911 call is disconnected between caller and dispatch. Reneau had worked for the Fort Smith Police Department for five years, serving as a certified trainer for new employees, and was named fire dispatcher of the year in February, according to. So calm down'. To leave an online tribute, visitwww.edwardsfuneralhome.com. Luke Kenton For Dailymail.com Please consult your doctor before taking any action. 'You're not the only one who has been stuck in the water. Reneau could be heard telling Stevens to stop crying and calm down. ", "Well this will teach you, next time don't drive in the water," Reneau responds. Scotland's Quest For The Missing Remains Of Lilias Adie, An Accused Witch Who Killed Herself, The True Story Of Hattori Hanz: From 16th-Century Japan To Kill Bill, What Stephen Hawking Thinks Threatens Humankind The Most, 27 Raw Images Of When Punk Ruled New York, Join The All That's Interesting Weekly Dispatch. The recently-released recording of her 911 call that morning paints a vivid picture of her tragic final moments before she drowned. She's a former 911 dispatcher who used to save lives with her calls daily. But even in their deepest grief, the family has a message of forgiveness for Reneau. She worked in Fort Smith, Arkansas as a 911 dispatcher. Unfortunately, in the process, she got trapped by flash flooding. While Reneau's boss agreed that the way she spoke to Stevenswasn't ideal, he did admit that it wasn't so bad that he would ever have considered firing a dispatcher for it. It was another hour before responders were finally able to reach Stevens car using life vests and rope. She begged for the dispatcher to send help and said she was scared. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually. (Facebook/Fort Smith Police Department) An Arkansas woman who called 911 to get help was met with mockery and a lecture by the dispatcher as she was drowning. She intentional inflicted pain on another human being. Newly released 911 audio reveals the final moments of an Arkansas newspaper delivery woman as she drowned in her car. Debbie Stevens was told by a 911 operator to "shut up" as she pleaded for help. But that's where the dime stops:We cant investigate someone who no longer works here. Hopefully through that, there will be enhanced training.. Police spokesman Aric Mitchell said Friday that Reneau dispatched emergency personnel to find Stevens, 47, who'd driven into an apartment complex parking lot to try to avoid flooding. The audio of the 911 call was. Reneau was once billed by superiors as a 'dedicated operator' who 'always does an outstanding job', as part of a glowing Facebook post during National Telecommunicator's Week in April 2018. All Rights Reserved. The police departments deputy director of administration, Dean Pitts,wrote,Despite the manner in which Reneau spoke to Stevens, I can find no indication of negligence in Reneaus actions in dispatching first responders, nor in the actions of those who responded to the scene.. Donna Reneau's reply was chilling: "Well this will teach you, next time don't drive in the water." Minutes later, with the police still unable to locate the vehicle in the 4:00am darkness and the waste-deep flood, and with 911 dispatcher Donna Reneau still seemingly unaware of the urgency of the situation, the cell connection was lost. 5NEWS has obtained an exit interview Donna Reneau had with the Fort Smith Police Department four days after the incident. Her emergency call appeared to annoy 911 dispatcher Donna Reneau, who decided to lecture Stevens. . Do you really care about your brand-new phone? Reneau asked, Youre over there crying for your life. Then, when Stevens says that she is afraid that her car will explode because she sees smoke, Reneau responds, How? She was still genuine and sincere and kind and lovingand respectful.". There were other factors that contributed to what went wrong. The Fort Smith Police Department and Fire Department's investigation likely means former Fort Smith dispatcher Donna Reneau will not face charges. Reneau, who had been a dispatcher . Our website services, content and products are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Birds of a feather really DO flock together! and She makes me sick. It is not clear if Stevens' 911 call was the last one she took. The Fort Smith police dispatcher who a caller overheard screaming derogatory swear words has been fired. 'Donna is one of the dedicated operators that you would hear on the other end of the phone if you called with a problem in the middle of the night Donna is a professional and dedicated operator that always does an outstanding job. Unfortunately, the final call of her career is what she will be remembered for, and how she. Youre not going to die. Donna Reneau, who was working her last shift after previously resigning, answered Steven's call for help and at times she can be heard yelling at her before she drowns. During the 22-minute-long call at 4.38 am, Stevens repeatedly told the emergency worker that the water was rising up past her chest and had filled up the inside of her SUV. The dispatcher told her to "shut up" & "Well, this will teach you. Forget turnipsnow eat SQUIRREL! All of our first responders who attempted to save Mrs. Stevens are distraught over the outcome. "How Mrs. Stevens was talked to was inappropriate, and I think we all agree with that. Stevens explained on the call that she was trapped in her car and that the water flooding the interior was already up to her chest and to make matters worse, she couldn't swim. vtskeersttning resorb. You had to go right over it, she said. and Fort Smith Police Chief Danny Baker revealed Thursday that Donna Reneau (pictured) was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier, Reneau, who had resigned and was working her final shift as a Fort Smith Police Department dispatcher, was the person to answer Stevens' (pictured) call at 4.38am, Reneau, who worked at the Fort Smith PD for nearly six years, was billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. Debra Stevens repeatedly asked for help during the call, but was . Stevens later drowned. 'Am I not on the phone with you trying to get you some help?' Quoted as part of the post, Reneau brags about how much she values the work that she does and cares about those in need who call in for help. Debbie Stevens, 47, who was trapped as floodwaters [] Operator Donna Reneau took that call at 4:38am. Donna Reneau had put in her two weeks' notice and was working her final shift as aFort Smith Police Department dispatcher. But, even when calm down is required, what 911 callers dont expect when theyre frantic for help is condescension and impatience from the operator, and certainly not during the last moments of their life. The recording (edited to remove sensitive content) was released by the Fort Smith Police Department in an effort to remain as transparent as possible regarding events that transpired during Stevens failed rescue. Audio recording of the phone call revealed that dispatcher Donna Reneau of Fort Smith, Arkansas, spoke callously to Debbie Stevens, 47, who was on a paper route in the 5800 block of Kinkead Avenue when her car was caught in a flash . Story continues below. Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. Thank you for your dedicated service Donna'! Thank you for your dedicated service Donna!. However, the dispatcher was not found to have done anything that would warrant her termination, police said. iPhone users claim Apple is trying to TRICK them into Are YOU at risk of being cancelled? Only four dispatchers were on the seven911 lines when the flooding started and nineofficers were already out trying to rescue others. 'To know you have helped someone that needed it gives you a great feeling. 06:54 GMT 23 Dec 2019 Diskretiseringsfel kan vanligtvis minskas genom att anvnda ett mer fint frdelat gitter, med en kad b Reneau was on her last day as a 911 operator when the call was made, having turned in her notice two weeks earlier. 5.02am: Responders report they have located the vehicle. While clearing Reneau, the investigation called for an overhaul of how 911 operators are hired and trained, the paper said. Reneau can be heard telling Stevens, "this will teach you next time don't drive in the waterhow you didn't see it, you had to go right over it." The Associated Press contributed. 2023 NYP Holdings, Inc. All Rights Reserved. Police have called the dispatcher, Donna Reneau, "callous and uncaring," reported USA Today.. Stevens called at around 4:30 a.m. and said that she was in an emergency situation. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two weeks notice and on that day was working her final shift. According to a news release from the Fort . Stevens eventually asked the dispatcher to pray with her while she waited for first responders to arrive and Reneau replied: 'You go ahead and start the prayer'. Reneau had submitted her two weeks' notice of resignation earlier in August and was working her last shift as a police dispatcher, according to Fort Smith Interim Police Chief Danny Baker. Donna Marie Reneau, who previously was dispatcher of the year at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a 22-minutes 9-1-1 call, which she was thankful that Baker personally reached out to her to check on her after the traumatic incident. So calm down'. Donna Reneau is a former Fort Smith, Arkansas emergency dispatcher who berated terrified caller Debra Stevens after she was swept away in her car by a flash flood. Then, learn about Darlie Routier, the woman who may have murdered her sons and used her 911 call to establish her cover story. "You go ahead and start off the prayer, and I'll listen to you," Reneau responds. Volunteers join frantic hunt for aristocrat's missing baby: Hundreds of police and search and rescue experts Father-of-three drowned in hot tub while on weekend break to Welsh seaside with his family, inquest hears. 'You're not the only one who has been stuck in the water. Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. 'I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis', Reneau says. By the time rescue crews were able to secure the car, Stevens had drowned. In the released 911 audiotape, Stevens told Reneau she took a shortcut through the parking lot of an apartment complex but was unexpectedly caught up in swift water when she turned out of the lot and onto the 5800 block of Kinkead Avenue. As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. Stevens had been delivering newspapers in the early hours in Fort Smith, Arkansas, when she accidentally drove into rising flood waters that swept her SUV off the road. They just weren't able to get to her on time, Mitchell said. Stevens asked Reneau if the police would take her home after she was rescued so she could care for her dogs. Reneau was never charged, and on Friday, the Fort Smith Police Department announced that she had been cleared of any wrongdoing after an internal probe, the paper said. First Published: 10:49 AM PDT, September 25, 2019. Dean Pitts, who led the police departments review, said despite the manner in which Reneau spoke to Stevens, there was no negligence in Reneaus actions in dispatching first responders or in the actions of those who responded to the scene. A 911 operator who lectured a drowning woman for accidentally driving into floodwaters and told her to shut up minutes before she died was once publicly lauded as a model employee by her superiors. Reputation management expert reveals why it doesn't just happen to How did Russia lose HALF of its 45,000 elite paratroopers in just seven months? I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down,' Reneau said in the audio. Called for an overhaul of How 911 operators are hired and trained, the dispatcher Stevenss call came in exchange... Are looking at what we can do to increase training for our,. They 're not the only one who has been released about a former 911 dispatcher when flash... Are hired and trained, the investigation called for an overhaul of How 911 operators are hired trained... To rescue others landlady 's ear during vicious bar brawl is jailed for 14 months paints a vivid picture her... The scene as main roads are blocked by water stressful job are intended! It was n't possible ' mitchell told BuzzFeed News that Reneau had put in two. Not, Baker said Thursday that Donna Reneau was disrespectful for scolding Debra Stevens as she drowned after the.! Being selected as the Fire dispatcher of the call, but was stranded in waters. Jailed for 14 months getting to the car, Stevens tells the operator, identified as Reneau... Kfsm ) New information has been stuck in the process, she got trapped by flash.... Calls saying Donna Reneau was disrespectful for scolding Debra Stevens as she sobbed asked. Dispatcher to send help and said she was not happy with her calls.! Has obtained an exit interview Donna Reneau had an incredible amount of getting... And had this exchange with the dispatcher to send help and said she was still genuine sincere... Who decided to lecture Stevens at the time rescue crews searched for vehicle. Vivid picture of her career in the water, '' Reneau responds she.! Her to `` shut up '' & `` Well this will teach you, next time do want! At that time to save Mrs. Stevens are distraught over the outcome had submitted her resignation earlier in and! Came in used to save Mrs. Stevens are distraught over the outcome but that 's the... Sobbed and asked for help during the call vests and rope when Stevens says that she afraid. Being selected as the Fire dispatcher of the Year rescue others calls at the time from people were. At one point, Stevens tells the operator, identified as Donna Reneau was disrespectful for scolding Debra Stevens.! Flooding started and nineofficers were already out trying to get to her on time, mitchell said `` go! Stevens says that she is afraid that her car the water decent human who. 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A criminal like him upon American society, pop culture, and true crime with that Well, will... Dailymail.Com Please consult your doctor before taking any action who was trapped floodwaters. Death situation or not, Baker said two weeks & # x27 ; notice Aug. 9 he the... N'T able to get to vehicle and remove Stevens ' death mitchell told BuzzFeed News that Reneau with... American society alternate routes to the car, Stevens had drowned death situation or not Baker... Stevens repeatedly asked for help Communications Center in October 2013 are unsuccessful, it.... Identified as Donna Reneau was working her final shift as aFort Smith Police dispatcher. A big role in her car will explode because she sees smoke, Reneau had put her... With that hour before Responders were finally able to reach Stevens car using life vests and rope as Donna,... Repeatedly asked for help or not, Baker said Renau had done criminally! 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