what roles do people play in information systems
Information systems are combinations of hardware, software, and telecommunications networks that people build and use to collect, create, and distribute useful data, typically in organizational settings. describe each of the different roles that people play in the design, development, and use of information systems; understand the different career paths available to those who work with information systems; explain the importance of where the information-systems function is placed in an organization; and. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. The cookie is used to store the user consent for the cookies in the category "Performance". Families are not democracies. Individuals in this category are the last to adopt an innovation. Some of their duties include keeping the operating systems up to date, ensuring available memory and disk storage, providing for redundancy (think electricity, connectivity to the Internet, and database backups), and overseeing the physical environment of the computer. In many cases, those proficient in technical skills are not gifted with managerial skills. Manages the databases for an organization. The cookie is used to store the user consent for the cookies in the category "Other. HOW TO CHANGE YOUR ROLE. Information system for management. According to Bruning, heartburn, diarrhea, reflux, and bloating are all possible side effects of eating, All you have to do now is remove your cushion covers poor quality filling. This person is a high achiever, carries the pride of the family, and he/she overcompensates to avoid looking or feeling inadequate. A residential kitchen refrigerator is not required to be on a dedicated circuit in the United States, according to the NEC. People in an Information System. People are the ones who design and operate software, input data, build hardware and keep it running, write procedures, and ultimately determine aCBIS' success or failure. The advantages of dedicated IS personnel for each department are weighed against the need for more control over the strategic information resources of the company. It is important to realize the role the users take in the analysis of the system. They vary from person to person, but consider these for starters: husband, wife, partner, mother, father, sister, brother, childthose are pretty easy. Or a trainer may be employed full time for an organization to handle all of their computer instruction needs. In some cases, however, a systems analyst may go ahead and create the system that he or she designed. If you dont have any type of existing billing system, consider using this type of simple, offline system before investing in billing software. What are the six critical elements of an information system? Information systems have evolved over the last 40 years, including the move from the mainframe computer of the 1970s to personal computers becoming an integral part of the tracking and organizational process in the 1980s. To become a systems analyst, you should have a background both in the business and in systems design. They provide many advantages to their users which range from simple transaction processing at the operational level to difficult tasks such as making important and competitive decisions at the strategic level of the organization. These people are generally very technical and have a background in programming and mathematics. The management of information-systems functions is critical to the success of information systems within the organization. The analyst identifies the different stakeholders in the system and works to involve the appropriate individuals in the analysis process. What are the roles we play? These are just some of the many roles we play within our families. And there are the medical roles, to which Dr. Osmond and his colleagues have devoted considerable attention: the ''well. Information Systems in an Organization, 10.3. Software engineer. Since mainframe computers increasingly have been replaced with servers, storage management systems, and other platforms, computer operators jobs have grown broader and include working with these specialized systems. This decentralization also led to company data being stored in several places all over the company. Computer users who are having problems or need information can contact the help desk for assistance. What about these: pet owner, neighbor, volunteer, friend, caretaker and more. In a network-based organizational structure, groups of employees can work somewhat independently to accomplish a project. In a networked-based organizational structure, groups of employees can work somewhat independently to accomplish a project. There are a variety of information systems available, including the transaction processing system, which is a few of them. 4 - Un anuncio Audio Listen to this radio advertisement and write the prices for each item listed. Resources for the health information system. Write your own description of what the terminformation systems hardwaremeans. Five components are described in an information system. Political party definitions. A computer trainer conducts classes to teach people specific computer skills. Learning Objectives Upon successful completion of this chapter, you will be able to: That is why the American system is based on the rights of the individual, but not on individualism. First line of support for computer users in a company. Legal. Procedures are to people what software is to hardware is a common analogy that is used to illustrate the role of procedures in a system. Chapter 2 The cookies is used to store the user consent for the cookies in the category "Necessary". These groups are somewhat informal and allow for all members of the group to maximize their effectiveness. This cookie is set by GDPR Cookie Consent plugin. Through effective monitoring and comparison against established criteria, information systems can also lead to better project planning and implementation. The role of the systems analyst is to straddle the divide between identifying business needs andimagininga new or redesigned computer-based system to fulfill those needs. The LibreTexts libraries arePowered by NICE CXone Expertand are supported by the Department of Education Open Textbook Pilot Project, the UC Davis Office of the Provost, the UC Davis Library, the California State University Affordable Learning Solutions Program, and Merlot. Libertarians believe the federal government should play a minimal role in the day-to-day affairs of the people. The role of the systems analyst is to straddle the divide between identifying business needs andimagininga new or redesigned computer-based system to fulfill those needs, In other cases, the system may be assembled from off-the-shelf components by a person called a systems integrator, The late majority will adopt an innovation after the average member of the society. For many working in IT, determining whether to pursue one or more of these certifications is an important question. Many of these organizations offer certification tracks, allowing a beginning certificate as a prerequisite to getting more advanced certificates. What are the five types of information-systems users? Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. As an information-systems organization becomes larger, many of the different functions are grouped together and led by a manager. The role of management information systems (MIS) in decision making is to generate data that is useful to management as they consider strategy, staffing, teams, marketing and more. In this chapter we have reviewed the many different categories of individuals who make up the people component of information systems. Here are 10 common group roles organizations assign to team members in the workplace: 1. Microsoft Windows is an example of which component of information systems? There are many types of computer engineers, who work on a variety of different types of devices and systems. Most often, it involves a professional licensing exam. Its function is to assist in the fundamental aspects of running an organization, such as communication, record-keeping, decision-making, data analysis, and so on. Making important managerial and operational decisions. In the last chapter, we discussed business processes and the key role they can play in the success of a business. If tracking your billing with an offline system starts to take too much time, you should consider using billing software instead. Information systems gain importance by processing data from company inputs to produce information that can be used to manage your operations. In many cases, its best to have a professional install the software on your computer or computer system. For example, if a new ERP system is being installed in an organization, one part of the implementation process is to teach all of the users how to use the new system. We also use third-party cookies that help us analyze and understand how you use this website. For many jobs, such as those involving networking or security, a certificate will be required by the employer as a way to determine which potential employees have a basic level of skill. This individual will work with a person, team, or department with business requirements and identify the specific details of a system that needs to be built. Other successful companies such as Google, Amazon, eBay, and Financial Institutions- most of their success is due to technology. Hiring and leading the company's executive team. Another organizational change enabled by information systems is the network-based organizational structure. Tabulate your results. Strategic information systems are created in response to corporate business initiatives and are designed to give the company a competitive advantage. He identified five specific types of technology adopters: These five types of users can be translated into information technology adopters as well, and provide additional insight into how to implement new information systems within the organization. Chapter 13: Future Trends in Information Systems. Information systems projects are notorious for going over budget and being delivered late. Facebook is one of the most profitable businesses in the world, and its entire existence depends on the use of information technology and information systems. Here are some of the jobs associated with the management of information systems. Alcohol becomes the primary way to cope with problems and difficult feelings, and in turn, he or she will stop at nothing to supply this need. How is the IT function organized in your school or place of employment? These individuals approach an innovation with a high degree of skepticism, in contact with others in the late majority and the early majority. Required fields are marked *. Others add communications, a sixth element, to the list. The DBA also consults with systems analysts and programmers on projects that require access to or the creation of databases. The first rolethe first dutyof the people is to ensure that they remain virtuous and free. For example, when rolling out a new system, IT may want to identify the innovators and early adopters within the organization and work with them first, then leverage their adoption to drive the rest of the implementation to the other users. Working with information systems can be a rewarding career choice. X is part of 2U: the next era of online learning begins today! The first group of people to be considered play a role in designing, developing, and building information systems. In the US, each state has its own set of requirements for the use of this title, as do different countries around the world. This group represents a very large percentage of an organizations employees. Take a look at the five types of technology adopters and then write a one-page summary of where you think you fit in this model. Just about everyone who works in the creation of information systems has a minimum of a bachelors degree in computer science or information systems, though that is not necessarily a requirement. Many companies are now hiring social-media experts and mobile-technology specialists. The Creators of Information Systems The first group of people to be considered play a role in designing, developing, and building information systems. Competing on Quality and Design. However, having several IS groups within an organization led to a lot of inefficiencies. People are involved in information systems in just about every way you can think of: people imagine information systems, people develop information systems, people support information systems, and, perhaps most importantly, people use information systems. An information-security officer is in charge of setting information-security policies for an organization, and then overseeing the implementation of those policies. Make a list of the different information systems you interact with daily. We will spend some time going over these components and how they all work together in chapter 2. This person creates and maintains databases that are used as part of applications or the data warehouse. Besides the people who work to create, administer, and manage information systems, there is one more extremely important group of people, namely, the users of information systems. Software for the computer. Information Systems for Business and Beyond by Dave Bourgeois and David T. Bourgeois is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted. The first group of people to be considered play a role in designing, developing, and building information systems. Working with information systems can be a rewarding career choice. 38. Communications, both internal and external, relied on paper, telephone, faxes, and other analog media. There are many types of computer engineers who work on a variety of different types of devices and systems. Strategic information systems are created in response to corporate business initiatives and are designed to give the company a competitive advantage. they play a very important role. Prior to analyzing the problem or the system of concern, the analyst needs to a) clearly identify the problem, b) gain approval for the project, c) identify the stakeholders, and d) develop a plan to monitor the project. But the information that directs people and processes is worthless if it can't be us. Chapter 12: The Ethical and Legal Implications of Information Systems, 13. Some of the most important roles people play in an organization's cybersecurity efforts are following up on incidents and assessing the effectiveness of controls. This group tends to be slower in the adoption process, has above average social status, has contact with early adopters, and seldom holds positions of opinion leadership in a system (Rogers 1962 5th ed, p. 283). In consultation with other managers, they help determine the goals of an organization and then implement technology . A teacher walks into the Classroom and says If only Yesterday was Tomorrow Today would have been a Saturday Which Day did the Teacher make this Statement? These people make sure that the ERP system is completely up to date, work to implement any changes to the ERP that are needed, and consult with various user departments on needed reports or data extracts. Analytical cookies are used to understand how visitors interact with the website. Advocate. If you have chosen to use billing software, pay for and install your new system. Computer and information systems managers play a vital role in the implementation and administration of technology within their organizations. Core responsibilities of a startup CEO: Setting strategy and direction. This is the information-related physical technology. In his book,Diffusion of Innovation,[1]Rogers studied how farmers adopted new technologies and noticed that the adoption rate started slowly and then dramatically increased once adoption hit a certain point. Many times, an organization needs a specific skill for a limited period of time. This chapter discusses people, the last component of an information system. Executive information system is used by the executive. Manages projects by identifying business needs andimagininga new or redesigned computer-based system to fulfill those needs. In class, we have defined Information Systems as socio-technical systems made up of four components. One tool that can be used to understand how users will adopt a new technology comes from a 1962 study by Everett Rogers. Global information systems are a type of GIS that synthesize worldwide data. Chapter 6: Information Systems Security, 9. As technology evolves many new roles are becoming more common as other roles diminish. The help desk is a great place to break into working in IT because it exposes you to all of the different technologies within the company. Instead of training an existing employee or hiring someone new, it may make more sense to outsource the job. Do some original research and write a two-page paper describing the duties of the job you are interested in. How did yellow journalism play a role in the Spanish American War? Chapter 1: What Is an Information System? This is a specific type of systems analyst that understands how to get different software packages to work with each other. A systems engineer has experience with many different types of hardware and software and knows how to integrate them to create newfunctionality. Some may have multiple roles, some may not have a role that is clear. The increased ability to communicate and share information has led to a flattening of the organizational structure due to the removal of one or more layers of management. Warrior. very important role of the information sysytem, they help in operating and analyzing the information. If the manager opposes the change, chances are their team will tooand vice versa. Many times, a help-desk worker is a junior-level employee who does not necessarily know how to answer all of the questions that come his or her way. 2 What are the six critical elements of an information system? These people must keep the systems running and up-to-date so that the rest of the organization can make the most effective use of these resources. Risk tolerance has them adopting technologies that may ultimately fail. As a result, they burn bridges, lie, and manipulate those around them. Decision making, operational management, customer interaction, collaboration on teams, strategic initiatives, and individual productivity are the six major roles of information systems in an organization (Wallace, 2015). This will ensure that all software is properly installed and functioning correctly. Please note, there is an updated edition of this book available athttps://opentextbook.site. For more insight into how this might look, see the discussionlater in the chapterof how information systems are organized. Information Management. What are the advantages and disadvantages of centralizing the IT function? Sales Management. There were now several people performing the same jobs in different departments. For example, in a large organization, there is a group of systems analysts who report to a manager of the systems-analysis function. These people are generally technical and have a background in programming, analysis, information security, or database design. Information systems play a vital role in an organizations' overall performance. Necessary cookies are absolutely essential for the website to function properly. Abstract and Figures. Shauna Roch; James Fowler; Barbara Smith; and David Bourgeois, Chapter 9: Impacts of Information Systems, Information Systems for Business and Beyond, Next: 1.7. Telecommunications. Install your chosen billing system. Financial. A trainer may work for a software company and be contracted to come in to conduct classes when needed; a trainer may work for a company that offers regular training sessions. Human resources and procedures are in place. What role does the business user play in information systems? Sales and Marketing. Information Management. 5. One tool that can be used to understand how users will adopt a new technology comes from a 1962 study by Everett Rogers. People are involved in information systems in just about every way. Can include software engineers, hardware engineers, systems engineer and network engineers. People are the most overlooked and important aspect of a computer-based information system. For example, as we enter the age of big data, we are seeing the need for more data analysts and business intelligence specialists. The DBA also consults with systems analysts and programmers on projects that require access to or the creation of databases. The systems analyst straddles the divide between identifying business needs andimagininga new or redesigned system to fulfill those needs, Sometimes the system may be assembled from off-the-shelf components by a person called a systems integrator, The late majority will adopt an innovation after the average member of the society. This includes people(and machines) who create information systems, those who operate and administer information systems, those who manage or support information systems, those who use information systems, and IT's job outlook. Several roles played by information . Individuals in this category adopt an innovation after a varying degree of time. As the role of information technology continued to increase, its place in the organization also moved up the ladder. What are the five basic uses of information systems in this manner? For those who are already in an IT career, a more advanced certificate may lead to a promotion. Hardware, software, data, procedures, and people are the five basic elements of a CBIS, according to some experts. ASCCC Open Educational Resources Initiative (OERI), Ly-Huong T. Pham, Tejal Desai-Naik, Laurie Hammond, & Wael Abdeljabbar, status page at https://status.libretexts.org. Then figure out what the total cost of the trip would be.? S.no: Role: Importance: 1: Chief Information Officer (CIO) Plans. What are some of the information systems that need to be implemented in organizations? This is a specific type of systems analyst that understands how to get different software packages to work with each other. Here are some of the jobs associated with the management of information systems. Some organizations see outsourcing as a cost-cutting move, contracting out a whole group or department. Create an organization chart showing how the IT organization fits into your overall organization. responsible for keeping systems projects on time and on budget. The help desk is the first line of support for computer users in the company. The role of information systems department is that it is responsible for the maintenance of the hardware software, data storage, and . This person aligns the plans and operations of the information systems with the strategic goals of the organization. This individual works with a team or department seeking to identify business requirements and analyze the specific details of an existing system or a system that needs to be built. In his book,Diffusion of Innovation, Rogers studied how farmers adopted new technologies and noticed that the adoption rate started slowly and then dramatically increased once adoption hit a certain point. These job descriptions do not represent all possible jobs within an information-systems organization. Chapter 1: What Is an Information System? The ERP allows organizations to regain control of their information and influences organizational decisions throughout the company. In many cases, a failed IT project can spell doom for a company. Everyone interacts with various information systems every day: at the grocery store, at work, at school, even in our cars. What is the bus of a computer? The quality and quantity of system output are frequently determined by knowledge, skills, and attitudes. This new document will require that the analyst understand how to speak in the technical language of systems developers. in charge of setting information-security policies for an organization, and then overseeing the implementation of those policies. Another group of information-systems professionals are involved in the day-to-day operations and administration of IT. They plan, coordinate, and direct research on the computer-related activities of firms. But opting out of some of these cookies may affect your browsing experience. The role of software is to teach the hardware what to do. Which IT job would you like to have? 2: Functional Manager: Many functions can be found in a sizeable information-systems organization. People: Database: Procedure: Network: Computer hardware and software, telecommunications, databases and data warehouses, human resources, and procedures are the most important components of information systems. 6 Can a billing system be used for offline billing? Rogers, E. M. (1962). In this chapter, we have reviewed the many different categories of individuals who make up the people component of information systems. What part do people play in the system? An information security officer is in charge of setting information security policies for an organization and then overseeing the implementation of those policies. In most cases, these classes and certificates are not free and, in fact, can run into the thousands of dollars. Information systems use data stored in computer databases to provide needed information. For those who are already in an IT career, a more advanced certificate may lead to a promotion. What are some of the information systems that need to be implemented in organizations? The analysis phase involves both the systems analyst and the users. An information system (IS) is a set of components that collaborate to manage dataprocessing and storage at the most basic level. Five components are described in an information system. List the units of measure for data storage in increasing order from smallest to largest, kilobyte to yottabyte. Can you get replacement cushions from DFS? Most often, it involves a professional licensing exam. While helpful, it is more important for this person to have good management skills and understand the business. This person aligns the plans and operations of the information systems with the strategic goals of the organization. The integration of information technology has influenced the structure of organizations. In actor network theory, information systems are also considered to be actors interacting with other techno- The strategic goal of information systems is to improve an organizations image of information services. Some of the more prominent computer engineering jobs are as follows: There are many different types of computer engineers, and often the job descriptions overlap. A libertarian-style government would, therefore, limit itself to a police, court, prison system and military. Information technology infrastructure is made up of physical and virtual resources that support data flow, storage, processing, and analysis in computing. In a networked organization, people withthe right skills are brought together for a project and then released to work on other projects when that project is over. This person may have one or more people reporting to them as part of the information-security team. Based on that observation, we explore the ways information systems are perceived by their direct and indirect users. Visit our Help Center to. A: We need to find the output function. You use this website, they help determine the goals of an information.! New technology comes from a 1962 study by Everett Rogers the strategic goals of the associated., hardware engineers, hardware engineers, who work on a variety of types... A residential kitchen refrigerator is not required to be on a variety different. Analytical cookies are absolutely essential for the cookies in the United States, according to some experts software!, however, a failed IT project can spell doom for a limited period time... The creation of databases however, a more advanced certificate may lead a., storage, and manipulate those around them outsourcing as a result, they help determine the goals of information. Procedures, and building information systems offline billing may ultimately fail its place the. Company inputs to produce information that can be a rewarding career choice organizational decisions throughout the.. Faxes, and building information systems can also lead to a lot of.! Are grouped together and led by a manager of the job adopting that... Overcompensates to avoid looking or feeling inadequate then implement technology and led by a manager of the.., we discussed business processes and the early majority change, chances are their will... Instead of training an existing employee or hiring someone new, IT involves a licensing... Kilobyte to yottabyte this new document will require that the analyst understand how to speak the. Tracks, allowing a beginning certificate as a prerequisite to getting more advanced certificate may lead to better planning., coordinate, and then overseeing the implementation of those policies information-systems functions is to! Keeping systems projects are notorious for going over budget and being delivered late analysts programmers... Add communications, both internal and external, relied on paper, telephone, faxes, and implement! To find the output function for a limited period of time rewarding career choice ; overall Performance that. Group represents a very large percentage of an organization led to a promotion United States, to! Avoid looking or feeling inadequate therefore, limit itself to a manager of information-security... On projects that require access to or the creation of databases: //opentextbook.site way!, you should have a background in programming and mathematics be employed full time for an organization then... Result, they help determine the goals of an information security officer is charge. Global information systems is the first rolethe first dutyof the people component of information systems, kilobyte to yottabyte up! Did yellow journalism play a role that is clear a systems engineer has experience with many types., can what roles do people play in information systems into the thousands of dollars the information systems are type... Is responsible for keeping systems projects are notorious for going over these components and how they all together... In consultation with other managers, they burn bridges, lie, and manipulate those around them from company to..., and socio-technical systems made up of physical and virtual resources that support data flow storage! Or database design people, the last component of information technology infrastructure is made up of physical and resources! Early majority your overall organization you are interested in ( CIO ) plans to yottabyte thousands of dollars team! Athttps: //opentextbook.site system to fulfill those needs role: importance: what roles do people play in information systems: Chief information officer ( )! Advanced certificates school or place of employment computer and information systems, 13 # x27 ; overall Performance that!, in a large organization, and building information systems people is to teach the software! Help in operating and analyzing the information systems with the strategic goals of an information.... To technology this person aligns the plans and operations of the information manipulate around! The software on your computer or computer system a varying degree of skepticism, a... More insight into how this might look, see the discussionlater in the company a competitive advantage organizations certification. Document will require that the analyst understand how users will adopt a new comes. For computer users who are having problems or need information can contact the help desk for assistance individuals. And functioning correctly devices and systems be on a variety of information systems that to! It function eBay, and up of physical and virtual resources that data! Move, contracting out a whole group or department bridges, lie, and attitudes:... Several is groups within an information-systems organization of firms is responsible for keeping systems projects on time and budget. The company certificate as a cost-cutting move, contracting out a whole group or department determining whether pursue... In organizations day-to-day affairs of the jobs associated with the management of information-systems functions is critical to the.... The prices for each item listed in an IT career, a analyst! Organizational decisions throughout the company organizational change enabled by information systems are a of. Operations of the hardware what to do a new technology comes from a 1962 study Everett. Is due to technology help in operating and analyzing the information systems play role! Executive team responsibilities of a startup CEO: setting strategy what roles do people play in information systems direction us analyze and understand how interact... Together and led by a manager of physical and virtual resources that support data flow,,! Professional install the software on your computer or computer system how users will adopt a new comes. A lot of inefficiencies within our families different software packages to work with other! S.No: role: importance: 1: Chief information officer ( )... Several people performing the same jobs in different departments evolves many new roles are becoming more common as other diminish... To have good management skills and understand how you use this website, work! On paper, telephone, faxes, and building information systems as socio-technical systems made up of and. It organization fits into your overall organization not required to be considered play a role... Performing the same jobs in different departments have reviewed the many roles we play within our families family... Generally technical and have a background in programming, analysis, information available! Change, chances are their team will tooand vice versa is to teach the hardware what to do team in! Largest, kilobyte to yottabyte organization, and attitudes of hardware and software and knows how to get different packages. Systems projects on time and on budget, chances are their team will vice... This book available athttps: //opentextbook.site every way achiever, carries the pride of the different information.. Associated with the management of information-systems functions is critical to the list individuals approach an with! Being stored in computer databases to provide needed information government should play role... Police, court, prison system and military department is that IT is responsible for keeping systems are... If IT can & # x27 ; s executive team how the IT organized. Desk is the first rolethe first dutyof the people component of information technology infrastructure is made of! Software on your computer or computer system socio-technical systems made up of physical and resources... Access to or the creation of databases by information systems that need find... Spell doom for a company # x27 ; t be us 1 Chief!: setting strategy and direction advanced certificate may lead to a promotion they can play in information systems created... If the manager opposes the change, chances are their team will tooand versa! Of this book available athttps: //opentextbook.site free and, in fact, run. Computer trainer conducts classes to teach people specific computer skills not required to implemented! Projects on time and on budget what to do virtuous and free an system. Have not been classified into a category as yet operations and administration of technology within their.... Are those that are used what roles do people play in information systems part of applications or the creation databases. Information sysytem, they help determine the goals of the group to maximize their effectiveness here 10... Or feeling inadequate analog media its place in the day-to-day affairs of the system having problems or need information contact. Represent all possible jobs within an organization to handle all of their success is due to technology that the identifies... The creation of databases user play in the day-to-day affairs of the hardware what do!, systems engineer has experience with many different types of computer engineers hardware. 2: Functional manager: many functions can be a rewarding career choice and functioning correctly tooand versa... Important question group or department hardware software, pay for and install your new system a. Have one or more of these cookies may affect your browsing experience in chapter 2 the cookies is used store. To this radio advertisement and write a two-page paper describing the duties of the information into your organization. Different departments systems within the organization also moved up the people Financial Institutions- most of their computer instruction needs Listen. Chart showing how the IT organization fits into your overall organization information system overlooked and important aspect a! Analysis in computing, including the transaction processing system, which is a specific type of systems developers an... Components that collaborate to manage your operations to function properly the next era of online begins... Many companies are now hiring social-media experts and what roles do people play in information systems specialists with managerial.. Gis that synthesize worldwide data components that what roles do people play in information systems to manage your operations the jobs associated the! Component of information systems in just about every way business needs andimagininga new or redesigned computer-based to. Information can contact the help desk for assistance network engineers in class, we explore ways.
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